Magento Support

Website crashing at peak times? Slow load times scaring off customers? Worried about security? Running
a business takes a lot of time, passion and commitment. Don’t waste your energy getting bogged down in technical issues. Let us handle that!

With our Magento support packages, you can get tailored front and back-end support for your site. Whether it’s a major outage or a minor quibble, our certified Magento developers are here to help you sort it out. After all, you’re a business owner. You shouldn’t you have to worry about bugs and glitches.

We support

Why is technical support important?

Nothing loses a customer faster than a broken webpage. In today’s hyper-fast digital world, people aren’t prepared to wait around for slow-loading sites. They’ve got cash to burn, and they’ll burn it somewhere else if your site isn’t up to the task.

But you’ve got a business to worry about. You don’t have time to sort out every little bug that crops up. And even if you did, you might not know how to fix them. That’s why a comprehensive Magento support package is essential to your business.

And that’s where we come in. We’re here to make your life that little bit easier.

What level of support do you need?

Maintenance1.5 daysof support per month

The Maintenance package gives you a basic level of support, including security patches and the latest software releases. Great for small businesses with a low order volume. You can increase this package at any time.

  • Project Manager
  • Phone Support
  • Out of Hours Support
Professional3 daysof support per month

Need more support? With our Professional package, you can enjoy SEO audits, phone support, project management and a host of other benefits. Perfect if you’re ready to take your business to the next level.

  • Project Manager
  • Phone Support
  • Out of Hours Support
Enterprise5 days+of support per month

The full monty. With the Enterprise support package, you’ll have access to out-of-hours phone support, ongoing enhancements, monthly reporting, security patches and much, much more.

  • Project Manager
  • Phone Support
  • Out of Hours Support

Compare our support packages

 MaintenanceProfessionalEnterprise
Ongoing safety & maintenance
Security patches
Latest software releases
Critical response
Email help desk£95/hour
Phone support (office hours)
Phone support (out of hours)
Client portal
Ongoing development & enhancements
Project management
SEO audits
Development plans
Monthly reporting
Security analysis report
Support-time ‘rollover’
Upgrades
Other Juno services
Moz reports
Other services
Security patch (insurance cover)TBC
HTML emailsTBC
ConsultancyTBC
Creative & graphic designTBC
CROTBC
UXTBC
Paid socialTBC
Paid searchTBC
Training (ongoing)TBC
E-commerce management phone supportTBC
Content auditTBC
SEOTBC

Interested? Get in touch with our team by email info@junowebdesign.com or call +44 (0) 115 941 8122.